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Frequently Asked Questions

How do you install my service?

Last Updated: Jan 05, 2015 03:08PM SGT
After reaching your home, our installer will ask you where the Fiber Termination Point (FTP) is. From there he will deploy and connect the Zhone device and contact our NOC department to activate the service.

Before leaving, the installer will confirm with a speedtest that your line is activated and that it is able to achieve your subscribed speed. The entire process should take no more than 30-45mins barring unforeseen complications.
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